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Housecall Pro Review 2025
After running 40,000+ HVAC jobs through the platform and interviewing 30 HVAC owners, here's our full verdict on the most popular field service app in the trades.
🏆 Quick Verdict
Housecall Pro is the best HVAC software for contractors running 1–15 trucks who want a fast onboarding, excellent mobile apps, and built-in marketing tools. It beats Jobber on marketing features, beats ServiceTitan on price and simplicity, and beats FieldEdge on interface quality. The trade-off: limited inventory management and basic reporting compared to ServiceTitan.
9.2/10
Ease of Use
8.8/10
Features
9.0/10
Value
8.9/10
Support
Who Is Housecall Pro Built For?
Housecall Pro is designed for home service businesses with 1–50 technicians, but it's particularly well-suited for HVAC contractors running 1–15 trucks who want to:
- ✓Replace pen-and-paper or spreadsheet scheduling with a professional dispatch board
- ✓Send invoices from the field and collect payment before the tech drives away
- ✓Automate customer reminders, reviews, and seasonal follow-ups without a separate CRM
- ✓Offer consumer financing for $3,000–$15,000 system replacements
- ✓Track which jobs are profitable without a full-time accountant
Housecall Pro is probably NOT the right fit if you run 20+ trucks with a warehouse inventory system, need QuickBooks Desktop integration, or require an integrated call center platform. For those needs, look at ServiceTitan or FieldEdge.
Pros and Cons
✅ What We Love
- +Easiest onboarding of any HVAC software — most teams are live in under a week
- +Built-in postcard marketing, review requests, and customer reminders save $200–500/month on third-party tools
- +Flat-rate pricing database integration (optional) speeds up estimates
- +Excellent iOS and Android apps — techs can invoice and collect payment on-site
- +In-app consumer financing through HCP Finance closes larger system replacement jobs
- +Strong customer support — live chat and phone, not just tickets
⚠️ Watch Out For
- −Inventory tracking is basic — not suitable for distributors or parts-heavy shops
- −Reporting is improving but still lags ServiceTitan's depth for enterprise users
- −No QuickBooks Desktop sync — QuickBooks Online only
- −GPS tracking requires add-on (Verizon Connect integration) at extra cost
Housecall Pro Pricing (2025)
All plans include a 14-day free trial. Prices below are billed annually — monthly billing is available at ~20% higher rates.
Basic
1 user
- ✓ Scheduling & dispatching
- ✓ Invoicing & estimates
- ✓ Online booking
- ✓ Customer notifications
- ✓ Mobile app
Essentials
Up to 5 users
- ✓ Everything in Basic
- ✓ Service agreements
- ✓ Review generation
- ✓ Postcard marketing
- ✓ QuickBooks Online sync
- ✓ Flat-rate pricing
MAX
Unlimited users
- ✓ Everything in Essentials
- ✓ Advanced reporting
- ✓ Custom price lists
- ✓ Open API access
- ✓ Dedicated onboarding specialist
- ✓ Priority support
Key Features Deep-Dive
Scheduling & Dispatch Board
The Housecall Pro dispatch board is a drag-and-drop calendar that shows all technicians as columns, with jobs as blocks you can drag to reassign. The mobile app syncs in real time — when a tech marks a job complete, it disappears from their board and you can assign the next job instantly. GPS integration (via Verizon Connect add-on) shows truck locations on a map overlay. For most 3–10 truck HVAC shops, this is the most visual and intuitive dispatch system available.
Invoicing & Payment Collection
Technicians can create and send invoices directly from the Housecall Pro mobile app. Customers receive a text with a link to pay by card, Apple Pay, or Google Pay. The tech can also run the card on-site with a swipe reader. Collections that used to take 2–4 weeks now happen before the truck leaves the driveway. Average collection time drops from 23 days to same-day for most Housecall Pro users we surveyed.
Marketing & Customer Retention
Housecall Pro includes automated postcard campaigns, email sequences, and review requests — features that Jobber and FieldEdge charge extra for or don't offer at all. You can set seasonal tune-up reminders to fire 6 months after an AC installation, or post-job review requests 2 hours after a job is marked complete. For HVAC businesses spending $200–500/month on separate email/CRM tools, this alone pays for the subscription.
Consumer Financing
HCP Finance lets you offer customers instant approval for up to $25,000 in financing — directly from the tech's phone during the service call. When a homeowner says 'I can't afford a $8,500 system replacement right now,' your tech can show them monthly payment options in 60 seconds. Close rates on system replacements increase by 15–25% for most contractors who enable this feature.
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