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Best HVAC Dispatch Software (2025)
HVAC dispatch software replaces the whiteboard, the group text, and the "where are you?" phone call. The right platform makes your dispatcher 3x more effective and gets every tech to the right job, at the right time.
What HVAC Dispatch Software Actually Does
Dispatch is the bridge between your phone (where jobs come in) and your trucks (where jobs get done). Modern dispatch software handles every step of that bridge:
Job comes in
Call, web form, or customer self-booking creates a new job automatically in the dispatch board.
Dispatcher assigns
See all techs on a map or calendar. Assign based on location, availability, and skill set in seconds.
Tech is notified
Technician gets a push notification with job details, customer history, and navigation link.
Customer is updated
Automated text sends tech photo, ETA, and tracking link. No more 'where is he?' calls to your office.
Job status updates
Tech marks On Route → On Site → Job Complete from their phone. Dispatcher sees status in real time.
Invoice & next job
Invoice sent from the field. Next job auto-populates the tech's schedule. Dispatcher assigns the next gap.
Does Your Dispatch Software Need GPS?
GPS integration is the feature that separates good dispatch from great dispatch. Without GPS, your dispatcher is guessing who is closest to the next job. With GPS:
- ✓Assign the nearest available tech — reducing drive time by 15–25%
- ✓Verify techs arrive and depart on time (reduces time theft and customer complaints)
- ✓Build accurate ETAs for customers based on real traffic data
- ✓Track mileage automatically for tax purposes
Platforms with GPS: ServiceTitan (included), FieldEdge (included), Housecall Pro (via Verizon Connect add-on). Without GPS: Jobber, ServiceM8.
HVAC Dispatch Software Comparison Table
| Platform | GPS | Dispatch Board | Tech App | Starting Price |
|---|---|---|---|---|
#1Housecall Pro Best overall dispatch for 1–15 trucks | Yes (add-on) | Drag-and-drop | Excellent | $79+/month |
#2ServiceTitan Best for enterprise dispatch with call center | Yes (included) | Advanced + AI | Strong | $400+/month |
#3FieldEdge Good dispatch with QB Desktop sync | Yes (included) | Standard | Functional | $100+/user/month |
#4Jobber Best dispatch UI — no GPS | No | Calendar view | Excellent | $49+/month |
#5ServiceM8 Best iOS dispatch for solo operators | No | Basic | Best on iOS | $29+/month |
The Right Dispatch Software for Your Fleet Size
Fleet size
Solo operator (1 truck)
Best choice: ServiceM8
You're your own dispatcher. The iOS app handles your schedule from your phone without the overhead of a full platform.
Fleet size
Small team (2–5 trucks)
Best choice: Housecall Pro or Jobber
Both handle multi-tech dispatch cleanly. Housecall Pro wins if you want GPS. Jobber wins if you prefer the interface.
Fleet size
Growing operation (5–15 trucks)
Best choice: Housecall Pro MAX
The dispatch board scales well, GPS integration handles fleet tracking, and the unlimited users plan doesn't penalize growth.
Fleet size
Large fleet (15+ trucks)
Best choice: ServiceTitan
At this scale, AI-powered dispatch recommendations and call center integration deliver meaningful ROI. The complexity is justified.
Try the Best HVAC Dispatch Platform Free
Housecall Pro gives you a full dispatch board, customer notifications, and mobile tech app — free for 14 days.
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